Returns & Exchanges

Due to the perishable nature of our fresh meal plans, we cannot accept returns for change of mind; however, we are committed to resolving any issues regarding damaged or incorrect deliveries immediately.

Return Process

• 1.
  Report an Issue

  Contact our customer support team within 24 hours of delivery if you receive a damaged, incorrect, or spoiled item.

• 2.
  Provide Documentation

  Email clear photographs of the product, the packaging, and the batch label to our team for quality assessment.

• 3.
  Quality Review

  Our kitchen team will investigate the report and determine if a refund or a replacement credit is appropriate based on the evidence provided.

• 4.
  Resolution

  Once approved, a refund will be processed to your original payment method or a credit will be applied to your Bondi Meal Prep account within 3-5 business days.